COOKIE POLICY

Effective date: 14 September 2026

Last reviewed: 14 September 2026

Next scheduled review: 14 December 2026

ABOUT THIS COOKIE POLICY

This Cookie Policy explains how Eason Enterprise Limited, trading as Eason’s RC HobbyStore, uses cookies and similar technologies on:

www.easonsrc.co.uk

It explains:

• what cookies are;
• why we use them;
• which cookies are necessary for the website to operate;
• which optional cookies may be used; and
• how you can accept, reject or change your cookie preferences.

This Cookie Policy should be read alongside our Privacy Policy, which explains how we collect, use, retain and protect personal information.

Privacy Policy:

https://www.easonsrc.co.uk/privacy-policy

WHO WE ARE

Eason Enterprise Limited is the organisation responsible for the operation of the Eason’s RC HobbyStore website.

Company name: Eason Enterprise Limited

Trading name: Eason’s RC HobbyStore

Company number: 11340171

Registered office:

6 Rees Drive

Longhedge

Salisbury

SP4 6SG

United Kingdom

Trading address:

Unit 1a, Sub Unit 77 and 78

Castle Gate Business Park

Old Sarum

Salisbury

SP4 6QX

United Kingdom

Email:

admin@easonsrchobbystore.co.uk

WHAT COOKIES ARE

Cookies are small text files or pieces of information stored on your computer, mobile telephone, tablet or other device when you visit a website.

Cookies can help a website:

• remember your shopping basket;
• keep you signed in securely;
• remember your language or website preferences;
• process forms and purchases;
• understand how visitors use the website;
• recognise the source of a website visit; and
• protect the website and customers from fraud or misuse.

Some cookies are deleted when you close your browser. These are commonly called session cookies. Other cookies remain on your device for a specified period or until you delete them. These are commonly called persistent cookies.

Cookies placed directly by Eason’s RC HobbyStore or its website platform are first-party cookies. Cookies placed by another service provider are third-party cookies.

Similar technologies, including local browser storage, tags, pixels and scripts, may perform comparable functions. References to cookies in this policy include these technologies where appropriate.

OUR COOKIE CONSENT CONTROLS

Our website is operated using Odoo.

Odoo’s third-party blocking function is enabled on our website. This is intended to prevent optional third-party cookies and scripts from operating until you have made the relevant choice through our cookie preference controls.

When you first visit the website, you may be asked to:

• accept all cookies;
• reject optional cookies; or
• select the categories of optional cookies you wish to allow.

Necessary cookies may operate without your consent where they are required to provide a service you have requested, maintain security, remember your cookie choice or enable essential website functions.

Optional analytics, interaction and marketing technologies will only operate where the relevant service is enabled and your consent is required and has been provided.

Rejecting optional cookies should not prevent you from browsing the shop or placing an order, although certain optional features may not operate as intended.

You can change or withdraw your choice at any time by selecting:

Update My Cookie Preferences

The preference control is available from this Cookie Policy page.

COOKIE CATEGORIES

5.1 Necessary cookies

Necessary cookies support essential website functions. They may be used to:

• maintain a secure website session;
• keep products in your shopping basket;
• enable customer account access;
• support checkout and payment security;
• protect customer information;
• prevent fraud, misuse or unauthorised access;
• process forms or file uploads; and
• remember your cookie preference.

The website may not operate correctly if necessary cookies are blocked through your browser settings.

5.2 Preference and functional cookies

Preference cookies remember choices you make, such as your preferred language, region or website display settings.

Some preference cookies may qualify for an exemption where they are required to provide a function you have specifically requested. Other preference cookies will only be used where the appropriate consent has been provided.

Rejecting these cookies should not prevent the main website from operating, but some settings may need to be selected again on a later visit.

5.3 Interaction and campaign cookies

Interaction cookies may help us understand:

• which pages have been visited;
• how a visitor arrived at the website;
• whether a visitor followed a particular campaign link; and
• whether a previous live-chat interaction should be recognised.

These cookies are optional where consent is required. The website should continue to operate if they are rejected, although some interaction history may not be retained.

5.4 Analytics cookies

Analytics cookies help us understand how visitors use the website. This may include information such as:

• the pages visited;
• the approximate duration of a visit;
• how visitors move between pages;
• the type of device or browser used;
• general website performance; and
• whether a visit resulted from a particular campaign.

We use this information in aggregate to improve the website, understand customer interest and make the shop easier to use.

Analytics cookies are optional and remain subject to the cookie preferences selected by the visitor. The website should continue to operate if analytics cookies are rejected.

5.5 Advertising and marketing cookies

Advertising or marketing cookies may be used where an advertising, campaign-measurement or remarketing service has been enabled.

These cookies will not be placed through our website unless the relevant service is active and the required consent has been provided.

They may be used to measure advertising performance or understand whether a visit or purchase resulted from a particular advertisement. We do not use optional marketing cookies as a condition of making a purchase or accessing our services.

COOKIES USED BY OUR WEBSITE

The following cookies may be used depending on the parts of the website you visit, the services that are active and the preferences you select.

SESSION AND SECURITY

Cookie: session_id

Provider: Odoo

Category: Necessary

Purpose: Maintains a secure website session, supports customer accounts, remembers shopping-basket contents and enables website functions.

Duration: Session or a limited persistent period determined by the website configuration.

Party: First party

COOKIE PREFERENCE RECORD

Cookie: Odoo cookie consent or preference record

Provider: Odoo

Category: Necessary

Purpose: Records the cookie choices made by the visitor so that the website does not repeatedly request the same preference.

Duration: Retained for the period configured by the website or until the preference is changed or browser data is deleted.

Party: First party

LANGUAGE PREFERENCE

Cookie: frontend_lang

Provider: Odoo

Category: Preference or functional

Purpose: Remembers the visitor’s selected website language.

Duration: Normally retained for a limited persistent period.

Party: First party

LIVE CHAT HISTORY

Cookie: im_livechat_previous_operator

Provider: Odoo

Category: Interaction

Purpose: May remember information connected with a previous live-chat interaction so that the service can operate more consistently.

Duration: Limited persistent period determined by the Odoo configuration.

Party: First party

Consent status: Optional where consent is required

CAMPAIGN INFORMATION

Cookies:

• utm_campaign
• utm_source
• utm_medium

Provider: Odoo

Category: Interaction and campaign measurement

Purpose: Records information contained in a campaign link, including the campaign, source or medium that brought a visitor to the website.

Duration: Limited persistent period determined by the Odoo configuration.

Party: First party

Consent status: Optional where consent is required

GOOGLE ANALYTICS

Cookies may include:

• _ga
• _ga followed by an analytics property identifier
• _gid
• _gat

Provider: Google

Category: Analytics

Purpose: Helps us understand how visitors use the website and measure website performance.

Typical duration: From approximately one minute to two years, depending on the specific cookie and configuration.

Party: Third party

Consent status: Optional

Google Analytics cookies should remain blocked unless analytics consent has been provided.

Further information about Google’s use of information is available at:

https://policies.google.com/technologies/partner-sites

PAYMENT PROVIDERS AND EXTERNAL PAYMENT PAGES

We currently offer payment methods involving:

• bank transfer to NatWest;

• Stripe, including supported Klarna payment options; and

• Viva.com.

Stripe, Klarna or Viva.com may use cookies or similar technologies when you select their payment method, access a payment interface or are redirected to a payment page operated by them.

Some payment cookies may be strictly necessary for:

• completing the payment requested by you;
• authenticating the transaction;
• preventing fraud;
• maintaining payment security; or
• remembering the progress of the payment session.

Where a payment takes place on a provider’s own website or hosted payment service, that provider is responsible for explaining the cookies used on its service.

You can find further information from the relevant provider:

Stripe privacy information:

https://stripe.com/gb/privacy

Klarna privacy information:

https://www.klarna.com/uk/privacy/

Viva.com privacy information:

https://www.viva.com/en-gb/privacy-notice

NatWest privacy information:

https://www.natwest.com/privacy.html

MANAGING COOKIES THROUGH YOUR BROWSER

You can also control or delete cookies through your browser settings.

Most browsers allow you to:

• view stored cookies;
• delete individual or all cookies;
• block third-party cookies;
• block cookies from particular websites; or
• prevent cookies from being stored.

Blocking all cookies through your browser may prevent customer accounts, shopping baskets, checkout or other necessary website functions from operating correctly.

Deleting cookies may also remove your recorded cookie preference. If this happens, the website may ask you to make your selection again.

CHANGING OR WITHDRAWING CONSENT

You may change or withdraw your consent for optional cookies at any time by using the Update My Cookie Preferences control on this page.

Withdrawing consent will apply to future use of optional cookies. It does not make earlier processing unlawful where valid consent had previously been provided.

Cookies already stored on your device may remain until they expire or are deleted through your browser settings. Changing your preference should prevent the relevant optional services from continuing to use those cookies through our website.

LINKS TO OTHER WEBSITES

Our website may contain links to suppliers, manufacturers, clubs, social-media services, payment providers or other external websites.

We do not control cookies placed by an external website after you leave www.easonsrc.co.uk. You should read the cookie and privacy information provided by that website before making a selection or providing personal information.

CHANGES TO THIS COOKIE POLICY

We may update this Cookie Policy when:

• website functions change;
• a new Odoo module or integration is introduced;
• analytics, advertising, payment, chat or embedded-media services change;
• the cookies used by the website change; or
• legal or regulatory requirements are updated.

The effective date and review date at the beginning of this policy will be updated when material changes are made.

Because the website is continuing to develop, this policy is scheduled for review every three months. An earlier review will be completed where a material technology or legal change occurs.

CONTACT US

If you have a question about this Cookie Policy, our cookie controls or how information collected through cookies is used, please contact:

Eason Enterprise Limited

Trading as Eason’s RC HobbyStore

Email:

admin@easonsrchobbystore.co.uk

Registered office:

6 Rees Drive

Longhedge

Salisbury

SP4 6SG

United Kingdom

Trading address:

Unit 1a, Sub Unit 77 and 78

Castle Gate Business Park

Old Sarum

Salisbury

SP4 6QX

United Kingdom